8u88 Privacy Policy — Your Data, Your Rights

Introduction

8u88 ("we", "us", "our", "the Platform") is committed to protecting the privacy of everyone who uses our online gaming platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data.

This Privacy Policy applies to all personal data collected through your use of the 8u88 website, mobile-optimised platform, customer support interactions, and any promotional communications you receive from us. By registering an account on 8u88 and using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

What This Policy Covers at a Glance

1. Information We Collect

We collect personal information from you in several ways when you interact with the 8u88 platform. The categories of personal information we collect are set out below.

• Registration Information.When you create a 8u88 account, we collect your full name, date of birth, mobile number, email address and preferred payment method. This information is required to open and maintain your account, process transactions and meet our identity verification obligations.
• Identity Verification Documents.As part of our KYC process, we may request copies of government-issued photo identification (such as a National ID card or passport), proof of address, and confirmation of payment method ownership. These documents are used solely for verification purposes and stored securely.
• Transaction Data.We record all deposits, withdrawals, bets placed and game results associated with your account. This data is used for account management, dispute resolution, fraud prevention, responsible gaming monitoring, and to meet regulatory record-keeping obligations where applicable.
• Device and Technical Data.When you access 8u88, we automatically collect certain technical data including your IP address, device type, operating system, browser type, screen resolution, session duration and the pages you visit within the platform. This data is used to ensure the platform functions correctly on your device, to detect fraud, and to analyse aggregate usage patterns for platform improvement.
• Customer Support Communications.When you contact 8u88 support, we retain records of your enquiry and our response. This includes the content of emails, the subject matter of your queries, and any supporting documentation you provide. These records allow us to provide consistent support, track resolution of issues, and improve our service quality.

2. How We Use Your Information

We use the personal data we collect from you for the following purposes. In each case, we collect only the minimum data necessary for the purpose stated.

• Account Operation.To create and maintain your account, process deposits and withdrawals, verify your identity, deliver the games and betting markets you access, and provide customer support. Without this data, we cannot operate your account or provide any of our core services.
• Fraud Prevention and Security.To detect, investigate and prevent fraudulent transactions, money laundering, underage gambling, multi-accounting and other prohibited conduct. We use automated monitoring systems combined with human review to identify suspicious account activity. Detection of fraud may result in account suspension, forfeiture of funds and reporting to relevant authorities.
• Responsible Gaming Monitoring.To monitor account behaviour for signs of problem gambling. This includes tracking deposit frequency, session length, loss patterns and responses to responsible gaming prompts. If our systems identify patterns of concern, we may proactively contact you to offer support resources or apply account protections in line with our Responsible Gaming Policy.
• Promotional Communications.To send you information about promotions, bonuses and offers relevant to your account, where you have not opted out of marketing communications. You may opt out of promotional communications at any time by contacting our support team. Opting out does not affect transactional communications related to your account activity.
• Platform Improvement.To analyse aggregate usage data and understand how players navigate and use the 8u88 platform so we can improve our product. This analysis is conducted on anonymised or aggregated data sets and does not involve profiling individual players for commercial purposes.

3. Sharing Your Information

8u88 does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only where doing so is necessary to provide our services or required by law.

• Payment Processors.To process your deposits and withdrawals, we share the minimum necessary payment information with our payment processing partners including bKash, Nagad, Rocket, Upay and supported bank transfer services. Each of these partners operates under their own privacy policy and applicable financial data protection regulation. We do not store full payment credentials on our own servers.
• Identity Verification Services.To fulfil our KYC obligations, we may share identity document data with third-party verification service providers. These providers are contractually bound to use the data solely for the purpose of identity verification and to maintain appropriate security standards. Verification data is not retained by these providers beyond the period required to complete the verification.
• Game Providers and Technology Partners.To deliver the games you play, technical session data is shared with our game providers including Pragmatic Play, Evolution Gaming, Spribe and others. This data enables the games to function, record results and calculate payouts. Game providers operate under data processing agreements that prohibit use of this data for any purpose other than game delivery.
• Legal and Regulatory Disclosure.We may disclose personal data where required by law, court order or regulatory authority. This includes disclosures made in connection with the prevention of fraud, money laundering investigation or the protection of minors. In all such cases, we disclose only the minimum information required and, where legally permissible, we will notify you of such a disclosure.

4. Payment Data and Financial Information

8u88 treats financial data with the highest level of care. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket or Upay, the transaction is processed directly through that provider's secure payment infrastructure. We do not store your full mobile banking PIN, bKash wallet password, or any equivalent payment credential on our systems. What we retain is a transaction reference, the amount, the date, and the masked payment identifier sufficient to resolve any dispute about that transaction.

All communication between your device and the 8u88 platform is encrypted using SSL (Secure Sockets Layer) technology. This means that payment data, login credentials and personal information are scrambled during transmission and cannot be read by third parties who might intercept the connection.

5. Cookies and Tracking Technologies

8u88 uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse how our services are used. The following types of cookies are in use on the 8u88 platform.

• Essential Cookies.These cookies are strictly necessary for the platform to function. They maintain your logged-in session, remember your language preference and ensure that the correct version of the platform is served to your device. Without these cookies, core platform features will not work. These cookies cannot be disabled.
• Functional Cookies.These cookies remember choices you have made on the platform — such as your display preferences and notification settings — so that the next time you visit, you do not have to reconfigure these settings. Disabling functional cookies will not prevent you from using the platform but may affect your experience.
• Analytics Cookies.We use aggregated, anonymised analytics data to understand how the platform is being used — which pages are visited most, how long sessions last and where users navigate from. This data does not identify you personally and is used solely to improve the platform experience for all players. You may opt out of analytics cookies by contacting our support team.

Most mobile and desktop browsers allow you to control cookie settings through the browser's privacy or settings menu. Blocking all cookies may impair certain platform features. For the most effective control over your data on 8u88, contact our support team directly with any data request.

6. Data Retention

We retain your personal data for as long as your account remains open and for a period thereafter as required by our operational and legal obligations. Specifically: account registration data and transaction records are retained for a minimum of 5 years following account closure to satisfy anti-money laundering record-keeping requirements; customer support correspondence is retained for 2 years from the date of the last interaction; device and technical data logs are retained for 12 months and then deleted or anonymised.

If you request deletion of your account and personal data, we will action that request within 30 days, subject to our legal obligation to retain certain records for the periods described above. Data subject to a legal hold cannot be deleted until the hold is lifted. Where deletion is not possible, we will instead anonymise your data so that it can no longer be linked to you personally.

7. Your Rights Over Your Personal Data

You have the following rights in relation to the personal data that 8u88 holds about you. To exercise any of these rights, please contact our support team using the email address in the footer of this page.

• Right of Access.You have the right to request a copy of the personal data 8u88 holds about you. We will provide this data in a readable format within 30 days of receiving your request. We may ask you to verify your identity before fulfilling an access request.
• Right of Rectification.If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. We will review and update the data within 14 days of your request, and notify you when the correction has been made.
• Right to Erasure.You may request that we delete your personal data. We will action erasure requests where there is no overriding legal, regulatory or contractual reason to retain the data. Where erasure is not possible due to a legal hold, we will inform you of the reason and retain only the minimum data required.
• Right to Restrict Processing.You may request that we limit how we use your data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to its processing and a decision on that objection is pending. During a period of restriction, we will not process your data for any purpose other than storing it securely.
• Right to Withdraw Consent.Where we process your data based on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. Contact our support team to withdraw consent for any specific processing activity.

8. Security Measures

8u88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or destruction. These measures include SSL encryption on all data transmissions, restricted access controls for staff handling personal data, regular security reviews of our platform infrastructure, and secure storage of identity verification documents with access limited to authorised personnel only.

While we take every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, we will notify affected players as soon as practicable and take all necessary steps to contain and remediate the incident. You can help protect your account by using a strong, unique password and never sharing your login credentials with others.

9. Changes to This Privacy Policy

8u88 reserves the right to update this Privacy Policy at any time. When we make material changes, we will post a notice on the platform and, where appropriate, notify registered players via their registered contact details. The updated Privacy Policy will be effective from the date of publication on this page.

We encourage you to review this Privacy Policy periodically. Your continued use of the 8u88 platform following the publication of a revised Privacy Policy constitutes acceptance of the updated terms. If you have any questions about a change to this policy, please contact our support team before continuing to use the platform.

10. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact our support team. We aim to acknowledge all privacy enquiries within 2 business days and resolve them within 30 days of receipt.

When contacting us about a data matter, please include your registered username and a description of your request so that we can locate your account and process your enquiry efficiently. Do not include your full payment credentials or password in any email communication.